在春節放假前，外貿人要做好的工作還有很多，這些工作都是為了給年后的客戶跟進和訂單開發做充足的預熱和準備，保持商務溝通的連貫性和專業性，而今天要說的則是特別要記得提前給客戶發送郵件告知公司的春節放假事宜。

雖然很多國外客戶都知道春節放假，但是并不清楚我們放假的具體時間。如果春節期間客戶有采購安排，也可以提前溝通，做好年前和年后的工作銜接。

因此，正在跟進和已經成交的客戶，我們都要在放假前告知客戶，讓客戶有個心理準備。同時要告訴客戶我們的應急聯系方式，如果假期有突發情況，可以隨時聯系上。

下面給離岸快車的朋友們整理了一些英文郵件模板，供參考。

模板一

模板一: 通知客戶我們的放假時間

Dear XXX:

We would like to take this opportunity to thank you for your kind support all this while.

Please kindly be advised that our company will be closed from XXX to XXX, in observance of the Chinese traditional festival, Spring Festival.

Any orders will be accepted but will not be processed until XXX, the first business day after the Spring Festival. Sorry for any inconvenience caused.

Thanks & Best regards，

XXX

Company Name

Tel: +86-XXXXXXX

模板二:建議客戶提前下單

Dear XXX,

Please note we will begin our holiday for Chinese New Year from XXX to XXX. We suggest you place orders in advance, and we could arrange pre-production process accordingly.

Kindly contact our sales rep for any issues in this period. Sorry for the inconvenience of you!

Best regards,

XXX

Company Name

Tel: +86-XXXXXXX

模板三: 引導客戶盡快下單

Dear XXX,

We are pleased to inform you that our Chinese New Year holiday start from XXX to XXX. All the orders placed after XXX will be processed after we come back from holiday.

Hence our office and warehouse are closed during the above period.

Should you need any orders in the near future and/or need any assistance.

Please feel free to contact us before our long holiday so that we can make work for you in advance.

Happy New Year to you and your family!

Thanks & Best regards,

XXX

Company Name

Tel: +86-XXXXXXX

模板四:提醒客戶耐心等待包裹處理

Dear valued customer,

According to the coming Chinese New Year,

I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year's holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time.

We appreciate your understanding and patience. You are also welcome to contact us about more solutions.

Yours Sincerely,

XXX

Company Name

Tel: +86-XXXXXXX

模板五:催老客戶在放假前付款

Dear XXX,

Thank you for being our customer. We are very grateful for your continued patronage and always treasure loyal customers like you.

As you know the goods are ready for shipment, and we are worried about the freight rates going up towards CNY Holiday, please expedite the payment so we can proceed.

Yours Sincerely,

XXX

Company Name

Tel: +86-XXXXXXX

自動回復

另外為了防止一些客戶在春節假期時間發來詢盤或者其他的郵件，而你又不能及時處理，如果客戶沒有收到任何消息的回復，給客戶的體驗感會很不好，也可能會因此而丟單。所以，外貿人在放假前一天，一定要記得在郵箱設置一個特殊的自動回復。

1. Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once coming back to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me.
2. Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issue during holidays, please contact me at WhatsApp. Thanks for your kind understanding.

以上的英文模板可以作為參考。

希望大家在春節放假回來打開郵箱，滿滿全是詢盤和訂單。